:root{--bg: #FAFAF6;--ink: #1A1A1A;--muted: #6B6B68;--line: #E5E3DC;--accent: #B8540A;--error: #B83A0A;--success: #2F7D32;--serif: "Iowan Old Style", "Charter", "Source Serif Pro", Georgia, serif;--sans: -apple-system, BlinkMacSystemFont, "Inter", "Segoe UI", system-ui, sans-serif;--radius: 12px}@media (prefers-color-scheme: dark){:root{--bg: #131311;--ink: #F2F0EA;--muted: #8E8C85;--line: #2A2926;--accent: #E48642}}*{box-sizing:border-box;margin:0;padding:0}html,body{background:var(--bg);color:var(--ink);font-family:var(--sans);font-size:16px;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;overflow-x:clip}@supports not (overflow-x: clip){html,body{overflow-x:hidden}}body{min-height:100vh;padding:24px 16px}#root{max-width:560px;margin:40px auto}h1{font-family:var(--serif);font-size:32px;font-weight:600;letter-spacing:-.01em;margin-bottom:8px}h2{font-family:var(--sans);font-size:18px;font-weight:600;margin-bottom:16px}p{font-size:16px;line-height:1.6;color:var(--ink)}p.muted{color:var(--muted);font-size:14px}a{color:var(--accent)}label{display:block;font-size:14px;font-weight:500;margin-bottom:6px;color:var(--ink)}input[type=text],input[type=email],textarea{width:100%;padding:12px 14px;font-size:16px;font-family:var(--sans);background:transparent;color:var(--ink);border:1px solid var(--line);border-radius:8px;outline:none;transition:border-color .15s}input:focus,textarea:focus{border-color:var(--accent)}textarea{resize:vertical;min-height:80px}.field{margin-bottom:16px}.field-error{color:var(--error);font-size:13px;margin-top:4px}button{padding:12px 20px;font-size:15px;font-family:var(--sans);font-weight:500;background:var(--ink);color:var(--bg);border:none;border-radius:999px;cursor:pointer;transition:opacity .15s,transform .05s}button:hover{opacity:.85}button:active{transform:scale(.98)}button:disabled{opacity:.5;cursor:not-allowed}button.secondary{background:transparent;color:var(--ink);border:1px solid var(--line)}button.secondary:hover{border-color:var(--ink);opacity:1}.actions{display:flex;gap:8px;margin-top:24px}.actions button{flex:1}.card{background:var(--bg);border:1px solid var(--line);border-radius:var(--radius);padding:24px}.section+.section{margin-top:24px}.item-row{display:flex;align-items:flex-start;gap:12px;padding:12px;border:1px solid var(--line);border-radius:8px;margin-bottom:8px;cursor:pointer;transition:border-color .15s,background .15s}.item-row:hover{border-color:var(--ink)}.item-row.selected{border-color:var(--accent);background:#b8540a0a}.item-row input[type=checkbox]{margin-top:4px}.item-row .item-meta{flex:1}.item-row .item-title{font-weight:500}.item-row .item-sub{font-size:13px;color:var(--muted);margin-top:2px}.banner{padding:12px 14px;border-radius:8px;font-size:14px;margin-bottom:16px}.banner.error{background:#b83a0a14;color:var(--error);border:1px solid rgba(184,58,10,.2)}.banner.success{background:#2f7d3214;color:var(--success);border:1px solid rgba(47,125,50,.2)}.steps{display:flex;gap:4px;margin-bottom:24px}.step{flex:1;height:4px;border-radius:2px;background:var(--line);transition:background .2s}.step.active{background:var(--accent)}.step.complete{background:var(--ink)}.summary{background:#00000005;border-radius:8px;padding:16px;font-size:14px}.summary dt{color:var(--muted);margin-top:8px}.summary dt:first-child{margin-top:0}.summary dd{color:var(--ink);margin-top:2px}.footer-note{text-align:center;margin-top:32px;font-size:13px;color:var(--muted)}.portal-header{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:12px;padding:0 0 16px;margin-bottom:24px;border-bottom:1px solid var(--line)}.portal-header-identity{display:flex;align-items:center;gap:12px;min-width:0}.portal-header-logo{height:32px;width:auto;max-width:160px;object-fit:contain;display:block}.portal-header-shop-name{font-size:18px;font-weight:600;color:var(--ink);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:100%}.portal-header-back{font-size:13px;color:var(--muted);text-decoration:none;white-space:nowrap;display:inline-block;padding:6px 0;min-height:24px}.portal-header-back:hover{color:var(--ink);text-decoration:underline}.portal-footer{display:flex;flex-wrap:wrap;gap:8px 16px;align-items:center;justify-content:space-between;margin-top:48px;padding-top:16px;border-top:1px solid var(--line);font-size:13px;color:var(--muted)}.portal-footer a{color:var(--muted);text-decoration:none;display:inline-block;padding:6px 0;min-height:24px}.portal-footer a:hover{color:var(--ink);text-decoration:underline}.portal-footer-powered a{font-weight:500}.portal-hero{position:relative;left:50%;right:50%;margin-left:-50vw;margin-right:-50vw;margin-bottom:32px;width:100vw;max-width:100vw;aspect-ratio:3 / 1;max-height:320px;background-size:cover;background-position:center center;background-repeat:no-repeat;background-color:#0000000a}.photo-dropzone{border:2px dashed var(--line);border-radius:var(--radius);padding:32px 16px;text-align:center;cursor:pointer;background:#00000003;transition:border-color .15s,background .15s}.photo-dropzone:hover{border-color:var(--ink)}.photo-dropzone:focus-visible{outline:2px solid var(--accent);outline-offset:2px}.photo-dropzone.dragging{border-color:var(--accent);background:#b8540a0f}.photo-dropzone-inner{display:flex;flex-direction:column;align-items:center;gap:4px}.photo-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(120px,1fr));gap:8px}.photo-tile{position:relative;aspect-ratio:1;border-radius:8px;overflow:hidden;background:var(--line)}.photo-tile.error{background:#b83a0a1a}.photo-tile img{width:100%;height:100%;object-fit:cover;display:block}.photo-tile-placeholder{width:100%;height:100%;display:flex;align-items:center;justify-content:center;font-size:32px;color:var(--error)}.photo-tile-overlay{position:absolute;top:0;right:0;bottom:0;left:0;display:flex;flex-direction:column;justify-content:space-between;align-items:flex-end;padding:6px;pointer-events:none}.photo-tile-overlay>*{pointer-events:auto}.photo-status{background:#000000a6;color:#fff;font-size:11px;padding:3px 8px;border-radius:4px;align-self:flex-start}.photo-status.error{background:var(--error);max-width:calc(100% - 32px);white-space:normal;word-break:break-word}.photo-remove{background:#000000b3;color:#fff;border:none;width:24px;height:24px;border-radius:50%;font-size:18px;line-height:22px;cursor:pointer;padding:0}.photo-remove:hover{background:#000000e6}.photo-retry{background:var(--accent);color:#fff;border:none;border-radius:4px;padding:4px 10px;font-size:11px;cursor:pointer;align-self:flex-start}.photo-size{position:absolute;bottom:6px;left:6px;background:#000000a6;color:#fff;font-size:10px;padding:2px 6px;border-radius:3px}.resolution-option{display:block;width:100%;text-align:left;padding:16px 18px;border:1px solid var(--line);border-radius:var(--radius);background:transparent;color:var(--ink);cursor:pointer;font-family:var(--sans);transition:border-color .15s,background .15s}.resolution-option:hover{border-color:var(--ink)}.resolution-option:focus-visible{outline:2px solid var(--accent);outline-offset:2px}.resolution-option.selected{border-color:var(--accent);background:#b8540a0a}.resolution-option-title{font-weight:600;font-size:16px;margin-bottom:4px}.resolution-option-detail{font-size:14px;color:var(--muted);line-height:1.5}.variant-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(140px,1fr));gap:8px}.variant-option{display:flex;flex-direction:column;align-items:stretch;padding:0;border:1px solid var(--line);border-radius:8px;background:transparent;color:var(--ink);cursor:pointer;overflow:hidden;text-align:left;font-family:var(--sans);transition:border-color .15s,transform .1s}.variant-option:hover{border-color:var(--ink)}.variant-option:focus-visible{outline:2px solid var(--accent);outline-offset:2px}.variant-option.selected{border-color:var(--accent);border-width:2px}.variant-thumb{width:100%;aspect-ratio:1;object-fit:cover;display:block;border-bottom:1px solid var(--line)}.variant-meta{padding:10px 12px;display:flex;flex-direction:column;gap:2px}.variant-title{font-size:13px;font-weight:500;line-height:1.3}.variant-price{font-size:13px;color:var(--muted)}.variant-low-stock{font-size:11px;color:var(--accent);font-weight:500;margin-top:2px}.variant-badge{font-size:11px;font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:var(--accent)}.recommendation-card{display:block;width:100%;text-align:left;padding:0;border:1px solid var(--accent);border-radius:var(--radius);background:#b8540a0a;color:var(--ink);cursor:pointer;font-family:var(--sans);margin-bottom:16px;overflow:hidden;transition:background .15s,border-color .15s}.recommendation-card:hover{background:#b8540a14}.recommendation-card.selected{border-width:2px}.recommendation-card:focus-visible{outline:2px solid var(--accent);outline-offset:2px}.recommendation-label{font-size:11px;font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:var(--accent);padding:10px 14px 0}.recommendation-body{display:flex;align-items:center;gap:12px;padding:8px 14px 14px}.recommendation-thumb{width:64px;height:64px;object-fit:cover;border-radius:6px;border:1px solid var(--line);flex-shrink:0}.recommendation-meta{flex:1;display:flex;flex-direction:column;gap:4px;min-width:0}.recommendation-title{font-size:14px;font-weight:600;line-height:1.3}.recommendation-reason{font-size:13px;color:var(--ink);line-height:1.4}.recommendation-price{font-size:13px;color:var(--muted)}.status-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin-bottom:16px}@media (max-width: 720px){.status-grid{grid-template-columns:1fr}}.status-card,.summary-card{margin:0}.status-card-h2{font-size:14px;font-weight:600;letter-spacing:.04em;text-transform:uppercase;color:var(--muted);margin:0 0 12px}.status-card-verdict{font-family:var(--serif);font-size:26px;font-weight:600;color:var(--ink);letter-spacing:-.01em;margin-bottom:16px}.status-card-verdict[data-status=approved]{color:var(--success)}.status-card-verdict[data-status=rejected]{color:var(--error)}.status-card-verdict[data-status=escalated]{color:var(--accent)}.status-progress{height:6px;border-radius:999px;background:var(--line);overflow:hidden;margin-bottom:16px}.status-progress-fill{height:100%;background:var(--accent);transition:width .3s ease}.status-progress-fill[data-status=approved]{background:var(--success)}.status-progress-fill[data-status=rejected]{background:var(--error)}.status-card-subtitle{font-size:14px;line-height:1.5;color:var(--ink);margin:0 0 12px}.status-card-meta{font-size:12px;color:var(--muted);margin:0;font-family:monospace}.summary-dl{margin:0}.summary-dl dt{font-size:13px;color:var(--muted);margin-top:12px}.summary-dl dt:first-child{margin-top:0}.summary-dl dd{font-size:15px;color:var(--ink);margin:4px 0 0;font-weight:500}.items-card{margin-bottom:16px}.items-list{list-style:none;padding:0;margin:0;display:flex;flex-direction:column;gap:12px}.items-list-row{display:flex;gap:12px;align-items:flex-start;padding:12px;border:1px solid var(--line);border-radius:8px}.items-list-thumb{width:56px;height:56px;object-fit:cover;border-radius:6px;border:1px solid var(--line);flex-shrink:0;background:#00000008}.items-list-thumb-placeholder{background:#0000000a;background-image:repeating-linear-gradient(45deg,transparent,transparent 6px,rgba(0,0,0,.03) 6px,rgba(0,0,0,.03) 12px)}.items-list-meta{flex:1;min-width:0}.items-list-title{font-weight:500;font-size:15px;color:var(--ink);margin-bottom:4px;word-break:break-word}.return-list{list-style:none;margin:16px 0 0;padding:0}.return-list-row{margin:0 0 12px}.return-list-row:last-child{margin-bottom:0}.return-list-card{width:100%;display:block;text-align:left;background:var(--bg);color:var(--ink);border:1px solid var(--line);border-radius:var(--radius);padding:16px;cursor:pointer;transition:border-color .15s,transform .05s;font-family:inherit}.return-list-card:hover{border-color:var(--ink);opacity:1}.return-list-card:active{transform:translateY(1px)}.return-list-card-top{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:8px}.return-list-status{font-size:13px;font-weight:600;text-transform:uppercase;letter-spacing:.03em;color:var(--muted)}.return-list-status[data-status=approved]{color:var(--success)}.return-list-status[data-status=rejected]{color:var(--error)}.return-list-status[data-status=escalated]{color:var(--accent)}.return-list-status[data-status=pending]{color:var(--muted)}.return-list-date{font-size:13px;color:var(--muted);white-space:nowrap}.return-list-card-body{display:flex;align-items:baseline;justify-content:space-between;gap:12px;margin-bottom:12px}.return-list-meta{font-size:15px;color:var(--ink)}.return-list-resolution{font-size:13px;color:var(--muted)}.return-list-card-cta{font-size:13px;font-weight:500;color:var(--accent)}.items-list-sub{font-size:13px;color:var(--muted);margin-bottom:4px}.items-list-reason{font-size:13px;color:var(--ink)}.return-method-card,.cta-card{margin-bottom:16px}.cta-link{display:inline-block;padding:12px 24px;background:var(--accent);color:#fff;text-decoration:none;border-radius:6px;font-weight:600;font-size:15px}.cta-link:hover{opacity:.9}.confirm-photo-strip,.status-photo-strip{display:flex;flex-wrap:wrap;gap:6px;margin-top:4px}.confirm-photo-thumb,.status-photo-strip img{width:64px;height:64px;object-fit:cover;border-radius:6px;border:1px solid var(--line);display:block}.status-photo-strip a{display:block;border-radius:6px;overflow:hidden;transition:opacity .15s}.status-photo-strip a:hover{opacity:.85}.status-photo-strip img{width:96px;height:96px}body.demo-shop{background-color:#1f3550;background-image:linear-gradient(180deg,#141e3273,#141e321a 55%,#fafaf7d9),url(https://images.unsplash.com/photo-1551524559-8af4e6624178?w=2400&q=80);background-position:center;background-size:cover;background-repeat:no-repeat;background-attachment:fixed}.demo-credentials{margin-top:24px;padding-top:16px;text-align:center;font-size:14px;border-top:1px solid var(--line);line-height:1.6}.demo-credentials strong{color:var(--ink);font-weight:600}